Refund policy

Returns & Refunds

EliLew is operated by EliLew LLC. Because our gifts are prepared to order and may contain fresh flowers, food, or personalized items, we do not accept returns or exchanges for a change of mind.

If your gift arrives damaged, incorrect, or materially different from what you ordered, please contact us through our Contact page, ideally within 24 hours of delivery. We may ask for photos so we can understand what happened and make it right. Depending on the circumstances, EliLew LLC may offer a replacement, store credit, or refund.

Cancellations

If you need to cancel an order, please contact us as soon as possible. We can provide a full refund if we receive your request before preparation begins or items are purchased specifically for your order. After that point, or once the gift has been dispatched, we may be unable to cancel or refund the order.

Nothing in this policy limits your rights under applicable law.